Policy No. 1.1001
Subject: Complaints
Issued By: Office of the President
Approved by: 9/7/2011
Effective: 9/8/2011
Revised: NEW
POLICY: A record of all complaints and grievances made against the university, its employees, officers and affiliates shall be maintained in the Office of the President or his/her designee and made available to authorized persons.
PROCEDURES: All complaints and grievances that are received in any office at the University shall be addressed and resolved promptly, according to the policies and procedures developed for that office. A record of each complaint and grievance shall be sent to the Office of the President or his/her designee at the end of each Fall and Spring semester and at the end of the summer term. This record shall consist of the following:
Name of complainant, Type/nature of complaint,
Name of person/office against whom the complaint/grievance is being made, Result of complaint/grievance procedure, and
Location of documentation related to the complaint/grievance.