Policy No. 1.2003
Subject: Bookstore
Issued By: Bookstore Department of Auxiliary Services
Approved: 3/9/2012
Effective: 3/12/2012
Revised: 12/2/2011
PURPOSE: This policy sets forth the guidelines for the efficient operation of the University Bookstore.
AUTHORITY, RESPONSIBILITY, AND DUTIES:
Applicable parties to this policy are Florida Memorial University faculty, staff, and employees of the outsourced bookstore operations vendor. Those responsible for monitoring adherence to the policy are the Bookstore Manager and the Associate Vice President for Auxiliary Services.
POLICY: The University Bookstore is an outsourced operation that exists to provide reasonably priced textbooks and a full range of high-quality merchandise and services to the university community.
The bookstore facility must be well maintained and managed with an optimum level of sensitivity to the needs and concerns of the students, alumni, faculty and staff of Florida Memorial University.
The inventory of new and used textbooks, school supplies, clothing, assorted merchandise, prices, hours of operation, location of services and special promotions must be responsive to consumer demand. The bookstore operation must enhance the quality of merchandise inventory and delivery thereof, increase student satisfaction and patronage, develop a partnership with appropriate academic departmental staff and improve the appearance and effectiveness of bookstore operations. Bookstore management must make every effort to ensure that the buy-back program is effective and advantageous to students.
The bookstore staff must exemplify professionalism and enthusiasm in accommodating the needs of the university community. In addition, the bookstore staff must continuously upgrade services and create innovative solutions in response to consumer demand. Most merchandise purchased in the Bookstore, unless otherwise indicated at the time of sale, may be returned for exchange or store credit within fourteen (14) days of purchase. Store credit will require the original store receipt and the student identification card.
Refunds can be provided only in the event of course cancellation. Refunds will require the original store receipt and the student identification card. The credit or debit card used for the original purchase must be presented for returns. Textbooks returned must be in top, unused and resale condition. Sealed/Wrapped textbooks should remain sealed and not broken in order to be considered for a refund or exchange under the guidelines herein.
Non-refundable items are: Reference Material, Computer Software, printer ink, and study guides.
PROCEDURES:
Textbook adoption is completed online using the following website: http://fmuniv.bncollege.com. Textbook adoption deadlines are as follows:
March 15th -Summer Sessions April 15th -Fall Semester October 15th -Spring Semester
To ensure the arrival of textbooks for the start of classes and to offer students an opportunity to sell their textbooks at the end of the term, it is requested that faculty submit textbook orders by the published deadlines.
When submitting a textbook adoption, faculty must provide accurate ISBN information to ensure that the correct book is ordered.
To offer more affordability to our students, faculty members are strongly encouraged to utilize textbooks for more than one semester and to refrain from personalizing the textbooks with the University name, logo, slogan, etc. Such personalization causes a decrease in the resale value of the textbooks.
The standard hours of operation for the Bookstore are as follows: Monday through Friday 8:00a.m. – 5:00p.m
The first four weeks of each semester (Fall and Spring) the extended hours are as follows: Monday through Friday 8:00a.m. – 6:00p.m. Saturday 9:30a.m. – 1:00p.m.